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Monday, March 01, 2010

2009 Customer Satisfaction Survey

In October 2009, Riverfront with assistance from Vendi Advertising, surveyed our customers.  Written, telephone, or email contacts were attempted with 1,900 people; 724 responses were collected.  Here are some highlights.

  • Overall customer satisfaction with Riverfront is very high, with an average of 95% satisfied, 93% willing to recommend Riverfront to friends or colleagues, and 96% finding staff to be kind, respectful, and encouraging.
  • Participants could not say enough about the helpful and friendly staff at Riverfront.  They also enjoy the activities, events, social interaction, work, and overall atmosphere.
  • Dependability, quality of work, the opportunity offered to better the community, friendly staff, and reasonable cost is what production customers enjoyed most about Riverfront.
  • Employers and worksites shared it was a desire to help in the community and to contribute to the betterment of the participants' lives that was most rewarding and motivating.
  • Funders and social workers were most likely to mention the staff as a positive aspect of Riverfront.  They also cited dependability, quality service, referrals, and responsiveness as key Riverfront attributes.

 

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Founded in La Crosse, Wis., in 1977, Riverfront is a private, nonprofit organization helping nearly 2,000 people with disabilities realize their hopes and dreams.  Our mission is to provide a continuum of innovative support for individuals with disabilities so they may live meaningful lives.

     
Latest News

"Art lessons at Riverfront" - WXOW - February 17, 2010

"A Snowy Sculpture for Valentine's Day" - WKBT - February 13, 2010

A big thanks to Mike Herro and Xcel Energy for their support of Riverfront and people with disabilities.  Cindy and Matt accept the big check on behalf of Riverfront.

"Sand sculpting competition gets new name"- February 2010

"Three area sites in line for federal funds" - La Crosse Tribune - December 16, 2009

"Money Senator Kohl Directs Towards Western Wisconsin Gets Approval" - WKBT - December 14, 2009
(Riverfront is a recipient)

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Featured Article

Spa expansion is much appreciated

Theresa Carpenter never used Riverfront's mini-spa when it was in the cramped room at the end of the hall.  Now that it's in a larger space, with several chairs and a hair washing sink, she's in there nearly every day, loving every minute of it.  Theresa usually comes in for "the whole deal": hair styling, nail polishing and make-up application.  "It's really relaxing in here," says Theresa.  "Last week I even used the foot massager."

The funding for the expanded spa came from donors who attended Riverfront's Starry, Starry Night art auction at Sue Kolve's Salon Professional Academy.

Click here to read the entire article.

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